Windy Oaks Embroidery Policies

At Windy Oaks Embroidery, we take pride in creating custom apparel and merchandise for our customers. Because most of our products are made specifically for you, please review our policies before placing an order.

Custom Orders & Artwork Approval

All custom orders are confirmed by email or text. A digital proof will be provided for approval before production begins.

Please carefully review all artwork, including spelling, colors, logo details, and placement. Once a proof has been approved, Windy Oaks Embroidery is not responsible for errors that were present in the approved design.

Orders placed through our online stores do not receive individual artwork proofs unless specifically arranged in advance.

Returns & Exchanges

Because our products are custom-made, we do not accept returns or exchanges for incorrect sizes, colors, or changes of mind.

Please review product descriptions and sizing information carefully before ordering.

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 7 days of delivery so we can review the issue and work toward a resolution.

Production Times

Our standard production time is approximately 14-21 business days after artwork approval and payment, unless otherwise stated.

Production times are estimates and may vary based on order size, product availability, and current workload.

Orders placed through custom online stores may follow different production and shipping schedules, which will be communicated through the individual store.

Product Availability & Backorders

We work with multiple apparel suppliers to offer a wide variety of products. Occasionally, items may become unavailable or backordered without notice.

If this happens, we will contact you to discuss available alternatives or other appropriate options.

Shipping & Delivery

Shipping times are separate from production times.

While we make every effort to meet requested deadlines, delivery dates are estimates and cannot be guaranteed. Windy Oaks Embroidery is not responsible for shipping carrier delays beyond our control.

Rush Orders

Need something sooner? Contact us before placing your order.

Rush production may be available depending on our current schedule and product availability. Additional fees may apply.

Artwork & Design Fees

Custom logo design services require a $50 nonrefundable deposit. 

AI-generated artwork and designs created using Canva or other online design platforms may require additional design or setup fees. AI-generated images are often not production-ready and may need to be recreated, cleaned up, or converted into a suitable format for embroidery, DTF printing, or other customization methods. Additional charges will be based on the complexity of the artwork and the work required to make it production-ready.

Any additional design or setup fees will be communicated and approved before work begins.

Customer-Supplied Garments

Windy Oaks Embroidery accepts customer-supplied garments for customization at the customer's own risk.

While we take every precaution to protect your items, embroidery, heat pressing, and other customization processes involve inherent risks. These may include, but are not limited to, fabric damage, scorching, discoloration, shrinkage, needle holes, and equipment-related mishaps.

Windy Oaks Embroidery is not responsible for damage to customer-supplied garments that occurs during the customization process, to the fullest extent permitted by law. We do not guarantee the outcome of customization on garments or materials that we did not source or supply.

Customers are responsible for ensuring their garments are suitable for the requested customization method. We reserve the right to decline items we believe may not withstand the process.

By providing garments for customization, customers acknowledge these risks and agree that Windy Oaks Embroidery will not be responsible for replacing or reimbursing the cost of customer-supplied items for damage arising from the ordinary risks of customization, except where required by law.

Questions or Concerns?

We want you to be happy with your Windy Oaks products! If you have questions about your order or experience an issue, please contact us. We're always happy to help.

By placing an order with Windy Oaks Embroidery, you acknowledge and agree to these policies.

 

FAQ's

• What type of Embroidery Services do you provide?

We offer custom embroidery services for hats, shirts, jackets, bags, and more. We also offer DTF printing, custom patches, and other apparel customization options.

• How long does it take to complete and embroidery project?

Completion time varies depending on the complexity and size of the design, but we aim to have all projects completed within 2-3 weeks.  If you need something sooner we also offer expedited services.  

• What file formats do we accept for projects?

We accept a variety of file formats, including AI, EPS, SVG, PDF, PNG, JPG, DST, EMB, and PES.

Not all artwork files are production-ready. Designs created using Canva, AI image generators, or other online design platforms may require additional cleanup, recreation, or conversion to meet production requirements for embroidery, printing, or other customization methods.

Additional artwork preparation, digitizing, or conversion fees may apply and will be communicated before work begins.

• What are your fees?

Setup charges for custom logo designs are a $50 non refundable deposit.    AI-generated artwork may require additional fees for cleanup, recreation, or conversion into a production-ready format for embroidery, printing, or other customization methods.

Any additional design or setup charges will be communicated before work begins.