Policies
We offer custom, made to order apparel. For custom orders, all orders are confirmed via email and/or text and all artwork is sent as a virtual proof prior to production. For this reason, once orders are approved by the customer they are not returnable or exchangeable for any reason. For custom store orders, proofs are not sent unless additional services are requested. Due to the custom nature of embroidery returns or exchanges are not accepted. However, you have an issue with your product please contact us.
Orders are completed 10-14 business days from proof approval and payment. While every effort will be made to deliver all items by the delivery date, Manufacturers frequently back order items which will delay delivery. Delivery date is an estimate and not a guarantee.
If at any time you have questions about your order please call or email us, and we will be happy to assist you!
By placing an order you agree to these terms and conditions.
FAQ's
- What type of Embroidery Services do you provide?
We offer custom embroidery services for hats, shirts, jackets, bags, and more.
- How long does it take to complete and embroidery project?
Completion time varies depending on the complexity and size of the design, but we aim to have all projects completed within 1-2 weeks. If you need something sooner we also offer expedited services.
- What file formats do we accept for projects?
We accept .dst, .emb and .pes file formats.
- What are your fees?
Setup charges for custom logo designs are a $50 non refundable deposit. Once you approve your design and place an apparel order you will receive a $20 credit off of your order.